Terms of Service

Last updated: 29 August 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the website gleaming-yard.com (the "Site") and the event organisation services provided by Gleaming Yard, a company registered in England and Wales (Company No. 12345678) with its registered office at 42 Regent Street, London W1B 5TE, United Kingdom ("Company", "we", "our", or "us").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

• "Client" means any individual or entity that engages our event organisation services
• "Services" means all event planning, coordination, and related services provided by Gleaming Yard
• "Event" means any gathering, celebration, conference, or occasion organised by us on behalf of a Client
• "Agreement" means the specific contract between Gleaming Yard and a Client for particular Services
• "Suppliers" means third-party vendors, venues, caterers, and other service providers

3. Services Overview

Gleaming Yard provides comprehensive event organisation services including:

• Event planning and coordination
• Venue sourcing and management
• Supplier coordination and management
• Wedding planning services
• Corporate event organisation
• Special occasion planning
• Catering coordination
• Related consultancy services

4. Service Agreements

4.1 Contract Formation

A binding contract is formed when:

• We provide you with a written proposal or quote
• You accept our proposal in writing (email acceptance is sufficient)
• Any required deposit is paid

4.2 Proposal Validity

All proposals and quotes are valid for 30 days from the date of issue unless otherwise specified. Prices may be subject to change after this period due to supplier cost variations.

4.3 Service Modifications

Any changes to agreed services must be confirmed in writing and may result in additional charges. We reserve the right to decline modifications that may compromise event quality or safety.

5. Payment Terms

5.1 Payment Schedule

Unless otherwise agreed in writing, payment terms are typically:

• 25% deposit upon contract signing
• 50% payment 8 weeks before the event date
• 25% final payment 2 weeks before the event date

5.2 Late Payment

Late payments may incur interest charges of 8% per annum above the Bank of England base rate. We reserve the right to suspend services until payment is received.

5.3 Additional Costs

Clients are responsible for any additional costs arising from:

• Changes to agreed services
• Supplier price increases beyond our control
• Additional services requested during event planning
• Overtime charges for extended events

6. Cancellation and Refunds

6.1 Client Cancellation

Cancellation charges apply as follows:

• More than 12 weeks before event: 25% of total contract value
• 8-12 weeks before event: 50% of total contract value
• 4-8 weeks before event: 75% of total contract value
• Less than 4 weeks before event: 100% of total contract value

6.2 Our Cancellation Rights

We may cancel services in cases of:

• Non-payment of invoices
• Breach of these Terms
• Circumstances beyond our reasonable control
• Safety or legal concerns

7. Force Majeure

Neither party shall be liable for any failure to perform due to circumstances beyond reasonable control, including but not limited to:

• Acts of God, natural disasters, extreme weather
• Government actions, laws, or regulations
• Pandemic, epidemic, or public health emergencies
• War, terrorism, or civil unrest
• Strikes or labour disputes
• Supplier failures or venue unavailability

In such cases, we will work with you to find alternative solutions or provide appropriate refunds.

8. Liability and Insurance

8.1 Our Liability

Our liability is limited to the total value of the contract. We shall not be liable for:

• Indirect, consequential, or special damages
• Loss of profits or business opportunities
• Actions or failures of third-party suppliers
• Damage to personal property
• Personal injury (except where caused by our negligence)

8.2 Client Responsibilities

Clients are responsible for:

• Obtaining appropriate event insurance
• Ensuring compliance with venue regulations
• Guest behaviour and safety
• Providing accurate information and requirements
• Timely payment of invoices

8.3 Insurance

Gleaming Yard maintains professional indemnity and public liability insurance. We strongly recommend that clients obtain their own event insurance coverage.

9. Intellectual Property

All event concepts, designs, proposals, and documentation created by Gleaming Yard remain our intellectual property. Clients may use these materials for their specific event but may not reproduce or distribute them without written permission.

10. Data Protection and Privacy

We process personal data in accordance with UK data protection laws and our Privacy Policy. By engaging our services, you consent to our collection and use of personal information as outlined in our Privacy Policy.

11. Website Terms

11.1 Website Use

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable laws
• Transmit harmful or malicious content
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website

11.2 Content Accuracy

While we strive to keep website information accurate and current, we make no warranties about the completeness or accuracy of content. Information is subject to change without notice.

12. Communications

By providing your contact information, you consent to receive communications from us regarding:

• Service delivery and event coordination
• Account and billing information
• Important updates about our services
• Marketing communications (if you opt in)

13. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any specific service agreement and our Privacy Policy, constitute the entire agreement between you and Gleaming Yard, superseding any prior agreements or understandings.

16. Updates to Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a new "Last updated" date. Continued use of our services after changes indicates acceptance of the updated Terms.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Complaints and Dispute Resolution

We are committed to providing excellent service. If you have concerns about our services:

1. Contact us directly to discuss the issue
2. If unresolved, you may escalate to our management team
3. For formal disputes, we encourage mediation before litigation
4. Consumer rights under UK law remain unaffected

Company Registration: Gleaming Yard is registered in England and Wales under Company Number 12345678. Our registered office is at 42 Regent Street, London W1B 5TE, United Kingdom.